Front Office Manager

Job Title: Front Office ManagerJob Summary:

The Front Office Manager will oversee the day-to-day operations of the front office, ensuring efficient service delivery, excellent customer satisfaction, and smooth administrative functions. This role requires strong leadership, problem-solving skills, and the ability to create a welcoming and professional environment for guests, clients, and employees.

Key Responsibilities:

• Operations Management
• Supervise daily front office activities including reception, guest relations, and administrative tasks.
• Ensure smooth check-in, check-out, and reservation processes (for hospitality setups).
• Maintain a clean, organized, and professional reception area.
• Customer Service
• Greet, assist, and guide visitors/guests with professionalism and courtesy.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Build and maintain strong relationships with clients, vendors, and service partners.
• Team Leadership
• Train, supervise, and schedule front office staff.
• Monitor staff performance and provide coaching/feedback.
• Foster a customer-first, professional team culture.
• Administration & Coordination
• Manage office correspondence, phone calls, and inquiries.
• Oversee record-keeping, filing, and front office supplies.
• Coordinate with other departments (Housekeeping, HR, Admin, Facilities, etc.) for smooth operations.
• Reporting & Compliance
• Prepare daily/weekly/monthly reports on front office operations.
• Ensure compliance with company policies, health & safety, and regulatory requirements.
• Monitor budgets and control expenses related to front office operations.

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Proven work experience (1–2 years) in front office management, customer service, or hospitality.
• Strong leadership, organizational, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and front desk/reservation systems (if applicable).
• Ability to remain calm and professional under pressure.

Key Competencies:

• Customer-focused and service-oriented
• Strong problem-solving and decision-making ability
• Leadership and team management
• Professional demeanor and grooming
• Attention to detail and organizational skills

Job Type: Full-time

Pay: ₹12,414.26 - ₹20,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)

Work Location: In person