Front Office Manager

About the Role: We are looking for an experienced and customer-focused Front Office Manager to oversee all front desk operations at our property in Lonavala. As the ideal candidate, you should be a strong leader with a warm personality and possess exceptional organizational and interpersonal skills. Your role will involve being the face of the property and playing a pivotal part in ensuring that each guest enjoys a memorable experience. Key Responsibilities: - Supervising and leading the front office staff, which includes receptionists, concierge, and bell staff. - Ensuring smooth check-in/check-out processes and managing room assignments efficiently. - Maintaining high standards of customer service and addressing guest concerns promptly. - Coordinating with housekeeping and maintenance teams to ensure room readiness. - Training, mentoring, and evaluating the performance of front office staff. - Monitoring occupancy levels, managing reservations, and collaborating with the sales team for optimal bookings. - Preparing daily and monthly reports related to front office operations. - Ensuring compliance with health, safety, and hospitality standards. - Overseeing cash handling, billing, and audit processes at the front desk. - Managing VIP guest experiences and handling special requests effectively. Requirements: - A Bachelor's degree in Hospitality Management or a related field. - Minimum of 4-6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role. - Strong communication and interpersonal skills. - Proficiency in hotel management systems such as Opera, IDS, Cloudbeds, etc. - Excellent problem-solving abilities and a guest-first mindset. - Ability to work flexible hours, including weekends and holidays. - Local knowledge of Lonavala and nearby attractions is a plus. Preferred Candidate Profile: - Previous experience in a 3-star or 4-star hotel/resort environment. - Fluency in English, Hindi, and Marathi. - Well-groomed and professional demeanor. - Ability to remain calm under pressure and efficiently handle multitasking. This is a full-time position with benefits including provided food, yearly bonus, and work location on-site. The schedule includes day shifts, morning shifts, and rotational shifts.,