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IHG Hotels & Resorts
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Front Office Guest Service Associate

Front Office Guest Service Associate

IHG Hotels & Resorts

1 - 6 years

|

3 - 8 Lacs

Posted:None| Platform:

Apply

Skills Required

hospitality career development guest handling basic front office front desk management guest service associate room

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Day-to-Day

As a
Guest Service Associate (GSA)
, you ll be the first point of contact for our guests, creating memorable experiences by:
Welcoming and checking in guests with warmth and efficiency.
Managing guest bookings, handling payments, and ensuring smooth check-in/check-out.
Assisting with guest inquiries, requests, and local information.
Recognizing IHG One Rewards members and making them feel valued.
Handling guest issues with professionalism and care.
Working closely with colleagues to deliver seamless service.

What We re Looking For

At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred).
Excellent communication and problem-solving skills.
Tech-savvy with basic computer knowledge.
Fluent in local language (additional languages are a plus).
Flexible to work shifts, including nights, weekends, and holidays.
Positive attitude, passion for hospitality, and a team-player mindset.

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IHG Hotels & Resorts

Hospitality

Buckinghamshire

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