Front Office Guest Service Associate

IHG Hotels & Resorts

0 - 1 years

5 - 10 Lacs

hyderabad

Posted:4 days ago| Platform:

Apply

Skills Required

housekeeping hospitality front office interpersonal skills front desk billing property management guest service associate room auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Welcome guests in a warm, friendly, and professional manner following
IHG True Hospitality
standards.
Perform smooth and efficient
check-in and check-out
procedures.
Handle guest inquiries, requests, and complaints promptly and courteously, ensuring quick resolution.
Maintain accurate guest records and reservations in the
Property Management System (PMS)
.
Process room allocations, upgrades, and special requests as per hotel policy.
Handle cash, billing, posting of charges, and settlement of guest accounts accurately.
Coordinate with
Housekeeping and Engineering
to ensure room readiness and guest comfort.
Promote IHG One Rewards enrollment and explain hotel services and facilities to guests.
Ensure front desk area is clean, organized, and presentable at all times.
Follow all
IHG brand standards, SOPs, safety, and security procedures
.
Manage telephone calls, emails, and guest messages efficiently.
Support night audit or shift handover procedures as required.
Upsell rooms and hotel services wherever possible to maximize revenue.

Desired Skills Competencies:

Excellent communication and interpersonal skills.
Guest-focused attitude with a positive and professional demeanor.
Basic computer knowledge and familiarity with hotel PMS (Opera preferred).
Ability to multitask and work under pressure.
Team player with strong attention to detail.

More Jobs at IHG Hotels & Resorts

Sales Executive

Mumbai

5 - 10 yrs

INR 3 - 4 Lacs

Asst Manager- Sales

Mumbai

4 - 9 yrs

INR 6 - 11 Lacs

Assistant Manager_ Deployment Billing

Gurgaon, Haryana, India

5 - 8 yrs

Salary: Not disclosed

Food & Beverage Manager

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

4 - 9 yrs

INR 15 - 16 Lacs

Duty Manager - HIEX Bangalore Whitefield

Bengaluru

2 - 7 yrs

INR 4 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.