Front Office Executive(Receptionist) - Male

Front Office Executive (Receptionist) - Male

Front Office Executive (Male)

Role & Responsibilities

As a Front Office Executive, you'll be responsible for:

• Welcome & Assist Customers:

  Greet customers warmly upon their arrival and provide assistance.

• Information Management:

  Accurately record customer details and information using official forms and templates.

• Visitor Guidance:

  Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly.

• Call Handling:

  Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers.

• Register Maintenance:

  Maintain walk-in and administrative registers diligently.

• Client Database:

  Prepare and regularly update the database of client contacts.

• Document Management:

  Organize and file papers, bills, and important documents systematically.

• Cash & Accounts Handling:

  Manage cash, deposit cash in the bank, and maintain the daily financial register.

• Inter-departmental Coordination:

  Coordinate effectively with different departments within the company.

• Reporting:

  Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager.

• Staff Supervision:

  Supervise the Office Assistant and Housekeeping Staff.

• Event Coordination:

  Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays.

• Equipment Oversight:

  Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order.

• Maintenance Contacts:

  Maintain an organized and up-to-date directory of all maintenance staff contact numbers.

• Vendor Management:

  Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers.

• Confidentiality:

  Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information.

Skill Set

• Presentable Personality:

  Must have a good and presentable personality.

• Communication Skills:

  Excellent communication skills (both verbal and written) are essential.

• Friendly Attitude:

  A friendly and approachable attitude will be very helpful.

• Analytical Skills:

  Good analytical skills are essential.

• Interpersonal/Soft Skills:

  Possess good interpersonal skills.

• Flexibility:

  Must be flexible with working hours.

• Computer Knowledge:

  Good knowledge of computers is required.

• Language Proficiency:

  Should speak English and Hindi fluently.

• Quick Learner:

  Must be a quick learner.

• Multi-tasking Ability:

  Capable of handling multiple tasks simultaneously.

• Service Attitude:

  Should possess an attitude to serve and help people.

• Customer Service Oriented:

  Customer Service experience is preferred.

• People Skills:

  Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers.

• Experience:

  Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable.

• Qualification:

  Graduation is preferred.

• Age:

  19 to 30 years.