Front Office Executive/Guest Relation Executive

Front Office Executive cum GRE

• Open Locations:

  This position is open for immediate joining in

  Bangalore, Chennai, and Hyderabad

  .

Key Responsibilities

• Front Desk Management:

  Greet and welcome patients, visitors, and guests with a warm and professional demeanor. Manage the reception area, ensuring it is tidy, organized, and presentable at all times.

• Patient & Guest Relations:

  Serve as the primary Guest Relations Executive, addressing patient inquiries, concerns, and feedback promptly and empathetically. Provide a high level of customer service to enhance patient satisfaction.

• Appointment & Scheduling:

  Manage the scheduling of patient appointments, registrations, and check-ins/check-outs efficiently. Coordinate with various departments and doctors to ensure smooth patient flow.

• Administrative Tasks:

  Handle incoming and outgoing calls, correspondence, and emails. Maintain accurate patient records, billing details, and insurance information in the hospital's database.

• Billing & Payments:

  Assist with billing and payment collection, including processing invoices and handling insurance claims.

• Coordination:

  Coordinate with other hospital staff and departments to ensure seamless communication and a well-coordinated patient care journey.

Skills & Requirements

• Experience:

  Proven work experience as a Front Office Executive, Receptionist, or a similar role is essential. Candidates with a strong background in the

  healthcare industry

  will be highly preferred. A minimum of 2-3 years of experience is required.

• Knowledge:

  A proper and thorough knowledge of receptionist and front-office activities is a must. This includes appointment scheduling, patient registration, billing, and record-keeping procedures.

• Communication:

  Excellent verbal and written communication skills in English and the local language are crucial for effective interaction with patients and staff.

• Technical Proficiency:

  Must be proficient in computer applications, including MS Office Suite, and be familiar with hospital management systems or electronic health records (EHR) software.

• Personal Attributes:

  The candidate should be professional, empathetic, and possess strong organizational and multitasking abilities. A calm and composed demeanor is essential to handle high-pressure situations and patient concerns effectively.

• Education:

  A Bachelor's degree in a relevant field like Hospitality Management or Business Administration is preferred.

• Languages Known:

  Native Language(Mandatory) English,Hindi.

Salary & Location

• Salary:

  The salary will be based on market standards and will be competitive with the industry. The average annual salary for a Front Office Executive in the healthcare sector in Bangalore, Chennai, and Hyderabad typically ranges from

  2.5 to 4.5 lakhs per year

  , depending on experience and the specific healthcare institution.