Posted:1 day ago|
Platform:
Work from Office
Full Time
Job Role: Front Office Executive / Reservation Manager
We are looking for a professional, guest-friendly, and tech-savvy individual to oversee front office operations, guest reservations,
and OTA platform management at our boutique resort.
Key Responsibilities
Manage check-ins, check-outs, guest assistance & inquiries
Process reservations through PMS & OTAs (e.g., eZee, Cloudbeds, Booking.com)
Ensure accurate billing, invoicing, and guest folios
Promote upselling of room categories and packages
Coordinate with housekeeping, restaurant, and transport teams
Supervise guest transport, concierge support, and tour bookings
Maintain booking records, ensure rate parity, and prepare daily reports
Handle guest data with confidentiality and manage front desk cash flow
Eligibility & Skills:
2 - 3 years experience in front office/reservations at a hotel or resort
Proficient with hotel PMS/reservation software
Excellent communication in English, Malayalam, and Hindi
Degree or diploma in Hotel or Hospitality Management (preferred)
Strong leadership, multitasking, and administrative skills
Job Type: Full-Time
Food & Accommodation Provided
Immediate Joiners Preferred
Integrated Services
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