Front Office Executive (Receptionist)

Key Responsibilities:

• Guest Handling:
• Welcome and greet guests in a warm and professional manner.
• Handle check-in and check-out processes efficiently.
• Provide accurate information about hotel facilities, services, and local attractions.
• Reservation Management:
• Handle room reservations through calls, emails, and online portals.
• Coordinate with the sales and housekeeping teams for room availability and guest requirements.
• Front Desk Operations:
• Maintain guest records and ensure proper documentation of ID proofs.
• Manage billing, payment collection, and maintain cash transactions properly.
• Ensure front desk area is clean, organized, and presentable at all times.
• Shift Duties:
• Must be willing to work rotation shifts (morning, evening, and night).
• Night duty on a rotational basis as per management schedule.
• Maintain proper handover reports during shift change.
• Guest Complaint Handling:
• Address and resolve guest complaints promptly and professionally.
• Escalate unresolved issues to the Front Office Manager or General Manager.
• Communication & Coordination:
• Coordinate with other departments such as housekeeping, maintenance, and F&B for smooth guest service.
• Maintain clear communication logs and daily reports.
• Sales & Upselling:
• Promote hotel services, room upgrades, and packages to maximize revenue.
• Participate in incentive programs for upselling and performance.

Requirements:

• Gender: Male (mandatory – due to night shift rotation)
• Education: Minimum +2 / Diploma / Graduate
• Experience: 1–2 years of experience in hotel front office preferred (Freshers may also apply)
• Skills:
• Good communication (English, Hindi, Malayalam preferred)
• Basic computer knowledge (MS Office, PMS software)
• Pleasant personality, customer-focused attitude

Working Hours & Shifts:

• Rotation Shifts: Morning / Evening / Night
• Weekly Off: 1 day
• Monthly Leave: As per company policy (e.g., 4 days/month)

Salary & Benefits:

• Salary: As per experience (Fixed monthly salary)
• Incentives: Based on upselling, guest feedback, and performance
• Other Benefits:
• Duty meal provided
• Uniform provided
• Provident Fund & ESI (if applicable)
• Overtime benefits as per management policy

Job Type: Full-time

Pay: ₹8,706.64 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Paid time off

Work Location: In person