Front Office Executive (Receptionist)

Job Summary

We are looking for an experienced and customer-oriented Front Office Executive to join our team at Woods Hospitality, Valsad. The ideal candidate should have prior experience working in the front office department of a hospitality firm and be skilled in handling guest check-ins, check-outs, reservations, and providing exceptional guest service.

Key Responsibilities

• Greet guests warmly and ensure a smooth check-in and check-out process.
• Manage front desk operations including reservations, room allocation, and guest inquiries.
• Handle phone calls, emails, and messages courteously and professionally.
• Maintain guest records and billing information accurately in the system.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Address guest complaints and concerns promptly and professionally.
• Manage cash and credit card transactions and maintain proper records.
• Ensure the front desk area is clean, organized, and welcoming at all times.
• Assist in preparing daily reports and updating occupancy details.
• Support management in administrative tasks as needed.

Requirements

• Education: Graduate in Hospitality Management or any related field.
• Experience: Minimum 1–2 years of prior experience in a Front Office role at a hotel, resort, or hospitality firm (mandatory).
• Skills & Competencies:
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and hotel management software.
• Strong customer service orientation and problem-solving abilities.
• Pleasant personality, good grooming standards, and professional conduct.
• Ability to work flexible shifts, including weekends and holidays.

Salary & Benefits

• Competitive salary based on experience.
• Meals and accommodation may be provided as per company policy.
• Opportunity to work in a growing hospitality environment with career advancement prospects.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person