Front Office Executive (Receptionist)

ROLE PURPOSE

The Front Office Executive is the first point of contact at DCT Academy and is responsible for managing student inquiries, admissions support, front desk operations, and coordinating among students, trainers, and management to ensure smooth daily operations.

KEY RESPONSIBILITIES

• Manage walk-in inquiries and provide accurate course information.
• Explain courses, fees, batch timings, and academy policies.
• Counsel students and support the admission and onboarding process.
• Follow up with leads via calls, WhatsApp, and email.
• Manage incoming calls, messages, and visitor entries.
• Maintain inquiry, attendance, and admission records.
• Ensure the reception area is clean, organised, and professional.
• Coordinate schedules between students, trainers, and management.

JOB DESCRIPTION

• Communicate batch updates, holidays, assessments, and announcements.
• Assist with demo sessions, workshops, and parent meetings.
• Maintain student profiles, admission forms, and fee records.
• Track fee payments and pending dues.
• Update daily reports in Excel/Google Sheets.
• Assist with WhatsApp promotions and referral follow-ups.
• Support social media coordination for updates and posters.
• Manage leads from Google, Instagram, the website, and walk-ins.
• Handle certificates, printing, courier, and notice boards.
• Support basic HR activities and student feedback collection.

REQUIRED QUALIFICATIONS & SKILLS

• Minimum PUC / Graduation preferred.
• Female preferred.
• Strong communication skills in English & Kannada.
• Basic knowledge of MS Excel, Google Sheets, Email, and WhatsApp.
• Good interpersonal, organisational, and customer-handling skills.
• Presentable, polite, and professional attitude.
• Proven work experience as a Front Office Executive, Receptionist, or similar role.

GROWTH OPPORTUNITIES

• Exposure to IT training operations, admissions management, and digital marketing.
• Career growth into Centre Manager, Operations Executive, or Admissions Head

Job Types: Full-time, Part-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Work Location: In person