Front Office Executive

A Hotel Front Office Executive plays a key role in the hospitality industry — they are the face of the hotel and the first point of contact for guests. Their main responsibility is to ensure a smooth, welcoming, and efficient guest experience from check-in to check-out.

Key Responsibilities

• Welcome guests warmly and assist them with check-in/check-out procedures.
• Manage reservations, room assignments, and guest records using hotel management software (e.g., Opera, IDS, or Cloud PMS).
• Handle guest inquiries, complaints, and special requests efficiently and professionally.
• Maintain updated knowledge of room rates, promotions, and hotel facilities.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Handle payments, invoices, and billing accurately.
• Ensure the front desk area is clean, organized, and presentable.
• Prepare daily reports and assist with administrative tasks.

Required Skills & Qualities

• Excellent communication and interpersonal skills.
• Polite, professional, and customer-service oriented.
• Strong organizational and multitasking abilities.
• Basic accounting and computer literacy.
• Familiarity with hotel management systems (PMS).
• Ability to stay calm under pressure and resolve issues quickly.
• Educational Qualification
• Bachelor’s degree or diploma in Hotel Management,

Hospitality, or a related field.

• Additional certifications in hospitality or customer service are an advantage.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person