Job
Description
Job Title : Front Office Executive Location : Mysuru, Karnataka, India Department : Front Office / Guest Relations Employment Type: Full-Time Role Overview : Are you passionate about hospitality, have a welcoming personality, and thrive in a guest-centric environment? We are seeking a poised and polished Front Office Executive to be the face of our luxurious resort in the royal city of Mysuru. This role is vital in creating the first and last impressions for our esteemed guests, ensuring every arrival and departure reflects warmth, efficiency, and excellence. Key Responsibilities : Greet guests with professionalism, warmth, and a genuine smile, creating a memorable welcome experience. Handle guest check-ins and check-outs efficiently while maintaining accurate records. Manage guest reservations, cancellations, and modifications using property management systems. Respond promptly and effectively to guest inquiries, both in person and via telephone or email. Coordinate with housekeeping, concierge, and other departments to fulfill guest needs seamlessly. Maintain a well-organized, tidy, and presentable front desk and lobby area at all times. Ensure strict compliance with all standard operating procedures, safety protocols, and security measures. Provide concierge-level supportarranging transportation, sightseeing tours, restaurant bookings, and local guidance. Handle guest complaints and concerns with empathy and swift resolution, ensuring complete satisfaction. Promote resort amenities, spa services, dining options, and ongoing offers to enhance the guest experience. Keep accurate cash, credit, and billing records, ensuring error-free transactions and documentation. Serve as an ambassador of the resort’s ethos—blending tradition with luxury, serenity with sophistication. Candidate Profile : Education: Graduate or diploma in Hotel Management, Hospitality, or related field preferred. Experience: 1–3 years of experience in a Front Office or Guest Relations role, preferably in a 4/5-star hotel or resort. Skills Excellent communication in English (Kannada and Hindi proficiency is a plus) Polished grooming and professional demeanor Strong problem-solving and interpersonal abilities Familiarity with PMS software (e.g., IDS, Opera, or equivalent) Ability to remain calm and courteous under pressure Multi-tasking and time management in a fast-paced environment Why Join Us? Set amidst the serene landscapes of Mysuru, our resort offers more than just a job—it’s an opportunity to be part of a destination that blends royalty, nature, and luxury. Working here means becoming a part of a family that values authentic hospitality, team spirit, and continuous growth. Work Environment & Benefits: Aesthetic and tranquil work environment surrounded by nature and culture Uniform, meals, and duty transport provided Growth and learning opportunities through training and development Staff recognition and reward programs Competitive salary with performance-based incentives Work Hours: Rotational shifts, including weekends and holidays, as per resort requirements. If you have a heart for hospitality and the confidence to create exceptional guest journeys, we invite you to be a part of our team.
