Front Office Executive( Hospitality)

Job Summary

The Front Office Executive will be responsible for managing the reception area, handling incoming calls, welcoming guests, and providing administrative support to ensure smooth office operations and a professional company image.

Key Responsibilities

• Reception & Guest Management
• Greet visitors and direct them to the appropriate person or department.
• Maintain visitor logs and issue visitor badges.
• Ensure the reception area is clean, presentable, and stocked with necessary supplies.
• Call & Communication Handling
• Answer, screen, and forward incoming calls promptly and professionally.
• Handle basic inquiries and route complex queries to relevant staff.
• Manage emails and correspondence related to the front desk.
• Administrative Support
• Manage meeting room bookings and prepare rooms for meetings.
• Assist with basic clerical duties such as data entry, filing, and photocopying.
• Maintain office records, staff attendance, and contact lists.
• Coordination & Office Management
• Coordinate with courier services for incoming and outgoing mail/packages.
• Liaise with administrative staff for office supplies and maintenance requests.
• Support HR in scheduling interviews and onboarding activities when required.
• Compliance & Security
• Ensure all visitors follow security protocols.
• Report suspicious activities to the concerned authority.

Required Skills & Qualifications

• Bachelor’s degree or equivalent preferred.
• 1–3 years of experience in a front desk, reception, or administrative role.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Pleasant personality, professional appearance, and customer service orientation.
• Strong organizational and multitasking abilities.

Key Competencies

• Positive attitude and problem-solving mindset.
• Ability to remain calm under pressure.
• Attention to detail.
• Discretion and confidentiality.

Working Conditions

• Office-based role with standard working hours [Specify hours].
• Occasional overtime may be required during peak periods or special events.

Job Type: Full-time

Pay: ₹15,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Fluent English Communication : 2 years (Required)
• Handling clients: 2 years (Required)
• Hospitality sector : 2 years (Required)

Work Location: In person