Front Office Executive | Front Desk | Pune

Lodha Group

2 - 6 years

2 - 5 Lacs

Pune

Posted:7 hours ago| Platform:

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Skills Required

Communication Skills Hospitality Front Office Front Office Management Guest Relations Front Desk Hotel Management Front Office Operations Guest Service Guest Handling GRE Guest Relationship Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Answering phone calls and transferring to the concerned departments
Greeting visitors and guiding them for their meetings
Keeping records of the documents and maintaining the data
Maintain discipline in all guest areas and demonstrate ethical behavior
Maintain complete knowledge about company procedures, policies, Rules & Regulations

Demonstrates urgency in response and handling of customer problems and complaints

Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas.
To take a round of the entire site to check if there is any admin related flaws & ensure to inform the concerned department
Take morning briefing before the operations start with the security team , valet & F&B team to discuss daily appointments
Increase level of food & service quality and enhance overall ambience of customer experiences

Preferred candidate profile

Decent communication skills & presentability

2-4 years of experience with hotels.

Interested candidates can share their cvs on debolina.mukherjee@lodhagroup.com

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