Front Office Executive

Job Description: Front Office Executive.

Bakson Group is well equipped to provide a high quality of personalized care for all your health and medical requirements.

We are seeking a friendly and organized Receptionist to join our homeopathic medical clinic. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and ensuring a smooth flow of operations at the front desk. If you have a passion for holistic health and wellness, and enjoy working in a patient-focused environment, we encourage you to apply.

Key Responsibilities:

Greet and Welcome Patients:

• Warmly welcome patients and visitors upon arrival.
• Provide information about the clinic's services and answer initial inquiries.

Manage Appointments:

• Schedule, reschedule, and confirm patient appointments.
• Maintain an organized appointment calendar for practitioners.

Handle Communications:

• Answer and direct incoming phone calls professionally.
• Respond to emails and messages in a timely manner.

Patient Records Management:

• Register new patients and update existing patient information.
• Ensure confidentiality and security of patient data in compliance with HIPAA regulations.

Billing and Payments:

• Process patient payments and provide receipts.
• Assist with insurance claims and billing inquiries as needed.

Administrative Support:

• Assist practitioners with administrative tasks.
• Order office supplies and maintain inventory.

Maintain Reception Area:

• Keep the front desk and waiting area clean and organized.
• Display informational brochures and maintain a welcoming environment.

Qualifications:

• Minimum Graduation or equivalent diploma required.
• Additional certification in office administration is a plus.

Experience:

• Minimum of 1-2 years of experience as a receptionist or in a customer service.
• Freshers with good communications skills can also apply for this position.
• Experience in a medical or wellness setting is preferred.

Skills:

• Good communication skills. (English mandatory)
• Proficient in Microsoft. (Word, Excel, Outlook)
• Familiarity with scheduling and medical record software.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of professionalism and empathy.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Internet reimbursement
• Provident Fund

Work Location: In person