Front Office Executive

Job Overview

The Front Office Executive serves as the face of the resort/hotel and is responsible for delivering exceptional guest service at all times. The role includes handling check-ins and check-outs, managing guest queries and complaints, coordinating with departments, and ensuring a smooth and welcoming front desk experience that reflects the property’s standards.

Key Responsibilities

Guest Service & Operations

• Greet guests warmly and assist with check-in and check-out procedures.
• Manage room reservations, cancellations, and modifications efficiently.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Provide information about resort facilities, local attractions, and services.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved quickly.
• Maintain accurate records of guest information, payments, and occupancy.

Front Office Administration

• Operate the Property Management System (PMS) for guest registration, billing, and reports.
• Handle cash, card, and online payments accurately and maintain proper records.
• Prepare and update daily reports on room status, arrivals, and departures.
• Manage telephone operations, emails, and guest correspondence efficiently.

Guest Experience & Relationship Management

• Build rapport with guests to enhance satisfaction and encourage repeat visits.
• Handle VIP guests and special requests with personalized attention.
• Record guest preferences and feedback for future reference.
• Ensure a warm, professional, and welcoming atmosphere at all times.

Coordination & Communication

• Liaise with other departments (Housekeeping, F&B, Maintenance) for smooth operations.
• Support in organizing guest activities, transfers, and special events.
• Maintain proper handover notes between shifts for operational continuity.

Qualifications & Requirements

• Bachelor’s / Diploma in Hotel Management or related field.
• 3-4 years of experience in front office operations (hospitality background preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Presentable, courteous, and guest-oriented demeanor.
• Flexible to work in shifts, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person