Front Office Duty Manager

4 - 7 years

3 - 6 Lacs

igatpuri

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

front desk guest service front office operations front office hospitality front office management hotel operations customer service guest handling telephone handling guest relations telephone operating guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Front Office Duty Manager to join our team in the hospitality industry. The ideal candidate will have 4-7 years of experience in front office operations and management.

Roles and Responsibility

  • Manage daily front office operations, ensuring seamless guest service and check-in/check-out processes.
  • Supervise and coordinate front desk staff activities to maintain high customer satisfaction standards.
  • Develop and implement effective strategies to enhance front office efficiency and productivity.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Collaborate with other departments to ensure smooth hotel operations and excellent guest experiences.
  • Maintain accurate records of front office transactions, including room assignments and guest information.

Job Requirements

  • Proven experience in front office operations and management within the hospitality industry.
  • Strong leadership and communication skills are essential for managing front desk staff effectively.
  • Ability to work under pressure and handle multiple tasks simultaneously while maintaining attention to detail.
  • Excellent problem-solving skills are needed to resolve guest complaints and issues efficiently.
  • Familiarity with front office software and systems is required for efficient operations.
  • Strong analytical skills are necessary to identify areas for improvement and implement changes to increase productivity.

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