Posted:2 days ago|
Platform:
Work from Office
Full Time
You will be the face of Company at the clients site and will be responsible for interacting and addressing
the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.
You will also be responsible for:
• Cooperate, coordinate and communicate with other departments to ensure good customer
experience and taking customer feedback, after every service request/ complaint and
sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively
within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant
team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the
client/management.
• Responding to emergency situations (as per Company policies) and contact the proper authorities
when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR,
complaint, trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.
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