Front Office Associate

Job description Job description

Company Name: URBX Knowledge park LLP

Company Profile: URBX Knowledge Park, we believe in nurturing a culture that thrives on curiosity, innovation, and a passion for lifelong learning. Our institution is not just a place of education; it is a community that fosters collaboration and empowers individuals to realize their fullest potential.

Job Summary:

As a Front Office Executive, you will be the first point of contact for visitors and clients, representing the company's professionalism and providing excellent customer service.

Your responsibilities will include managing the front desk, handling inquiries, coordinating administrative tasks, and ensuring smooth operations in the reception area. This role requires friendly demeanour, strong communication skills, and the ability to multitask effectively in a fast- paced environment.

Key Responsibilities:

Reception and Guest Relations

Welcome visitors and clients in a courteous and professional manner

Manage incoming calls, emails, and correspondence, directing them to the appropriate person or department.

Address inquiries and provide information about the company's products, services, and policies.

Ensure the reception area is always tidy and presentable.

Administrative Support:

Assist with various administrative tasks, including data entry, filing, photocopying, and

scanning documents.

Coordinate the scheduling of appointments, meetings, and conference room bookings. Maintain office supplies inventory and place orders as needed.

Handle incoming and outgoing mail and courier deliveries.

Visitor Management:

Register guests and issue visitor badges as required

Notify staff members of visitor arrivals and ensure and ensure they are greeted promptly.

Escort visitors to meeting rooms or designated areas as needed.

Monitor visitor access and security protocols.

Communication & Coordination:

Liaise with internal departments to relay messages, requests, and updates as necessary.

Communicate effectively with colleagues and management regarding front office operations

and issues.

Collaborate with other administrative staff to ensure seamless workflow and coordination.

Customer Service:

Handle customer inquiries and complaints with professionalism and empathy.

Provide assistance and support to clients and visitors to ensure a positive experience.

Respond to customer feedback and escalate issues to the appropriate channels for resolution.

Qualification:

High school diploma or equivalent; additional certification in office management or related field is a plus.

Proven experience as a receptionist, front office representative, or similar role.

Excellent communication and interpersonal skills, with a courteous and welcoming demeanour.

Strong organizational skills and the ability to prioritize tasks efficiently.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment

Ability to maintain confidentiality and handle sensitive information with discretion.

Familiarity with phone systems and office software applications

Benefits:

Competitive salary and benefits package.

Opportunities for professional development and advancement.

A supportive and collaborative work environment.

Exposure to a diverse range of tasks and responsibilities.

Interaction with clients, visitors, and colleagues from various backgrounds and industries.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person