Front Office Associate

Key Responsibilities:

• Welcome guest upon their arrival and assign rooms.
• Manage phone calls, emails, and other forms of communication effectively.
• Respond to guest complaints in a timely and professional manner.
• Co-ordinate with our housekeeping staff to ensure all rooms are clean and tidy and fully furnished to accommodate guests needs.
• Follow up with guests during their stay and ensure there are no issues or complaints and their expectations have been met.
• Deal with guest concerns or complaints , to include follow up in person.
• Assist in all front desk operations to include but not limited to guest service and check-in & check-out, room inventory and availability , guest service standards and initiatives, product quality , marketing initiatives , system use and management.
• Handle inquiries and resolve any issues with tact and efficiency.

Requirements:

• Proven experience in a similar role is preferred.
• Strong communication and interpersonal skills.
• Proficiency in MS Office and basic computer skills.
• Exceptional organizational abilities with attention to detail.
• A friendly, customer-focused attitude.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

• Food provided
• Health insurance
• Accommodation provided

Schedule:

• Rotational shift

Education:

• High School / Diploma (Preferred)
• A degree or diploma in hotel management is a plus.

Experience:

• Microsoft Office:
• total work: Fresher

Language:

• Kannada (Preferred)
• English (Preferred)
• Kannada (Preferred)

Work Location: In person

Expected Start Date: 20/04/2025

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹13,000.00 - ₹17,000.00 per month

Benefits:

• Food provided
• Health insurance

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person