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Front Office Associate

Front Office Associate

Naukri Hospitality Jobs

0 - 2 years

|

1 - 3 Lacs

Posted:14 hours ago| Platform:

Apply

Skills Required

application software front office operations customer service front office computer systems front desk front office management receptionist activities cash handling guest handling telephone handling guest relations guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Associate to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch customer service.

Roles and Responsibility

Manage front office operations, including handling phone calls, emails, and walk-in customers.
Provide exceptional customer service by responding promptly to customer inquiries and resolving issues professionally.
Maintain accurate records of customer interactions, transactions, and other relevant information.
Coordinate with other departments to ensure seamless service delivery.
Handle cash, credit, or check transactions accurately and efficiently.
Ensure the reception area is clean, organized, and welcoming to visitors and customers.

Job Requirements

Excellent communication and interpersonal skills are required to interact effectively with customers, colleagues, and management.
Ability to work well under pressure and manage multiple tasks simultaneously in a fast-paced environment.
Strong problem-solving skills are necessary to resolve customer complaints and concerns professionally.
Proficiency in using computer systems, software applications, and technology to perform daily tasks.
Maintain confidentiality and handle sensitive information with discretion.
Strong attention to detail is essential to ensure accuracy and efficiency in work performance.

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