Front Office Applications

Lead – Front Office Applications

Lead – Front Office Applications (Cloud)

+ years of domain expertise

Key Responsibilities:

• Lead the strategy, deployment and optimization

  of Oracle Opera Cloud PMS and Simphony Cloud POS across all properties, ensuring alignment with operational goals and brand standards.
• Act as the

  functional and technical expert

  for cloud-based front office applications, bridging hotel operations with technology and digital innovation.

• Drive the migration strategy

  from legacy systems to cloud-native platforms, ensuring minimal disruption to operations and a strong focus on guest experience.
• Collaborate closely with

  Operations, Finance, Infrastructure, Security,

  and

  Vendor teams

  to ensure seamless integrations with CRS, Loyalty, BI and Accounting systems.
• Oversee

  configuration, customizations, upgrades

  and integration projects in line with brand and operational requirements.
• Build and lead a high-performing

  Front Office Applications Team

  , fostering a culture of innovation, excellence, and accountability.
• Ensure adherence to

  cybersecurity, data privacy

  and

  regulatory standards

  across all front office platforms.
• Establish and monitor

  KPIs, SLAs, and performance metrics

  for application stability, incident management, and user satisfaction.
• Stay ahead of industry trends in

  cloud technologies, AI-powered guest solutions

  , and

  hospitality innovation

  , recommending strategic improvements.

Qualifications & Experience:

• 15+ years of experience in

  hospitality technology

  , with significant expertise in

  Oracle Opera Cloud PMS

  and

  Simphony Cloud POS

  deployments.
• Proven track record of leading

  large-scale cloud migrations

  in a hotel or multi-property hospitality environment.
• Deep understanding of

  hotel operations processes

  (reservations, front desk, POS, housekeeping) and their digital transformation.
• Strong skills in

  project management, vendor management

  , and

  cross-functional leadership

  .
• Excellent problem-solving and communication abilities, capable of translating operational needs into technical solutions.
• Knowledge of

  API integrations

  , cloud security best practices, and modern enterprise IT architecture.

Preferred Qualification & Experience

Qualification: Min. Graduation + Oracle certification

Experience: Minimum 15 years

Grade: 16 / 17