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Fairmont Hotels &amp; Resorts
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Front Office Ambassador

Front Office Ambassador

Fairmont Hotels &amp; Resorts

1 - 2 years

|

1 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

Housekeeping Front office Front desk Payment processing Compliance guest satisfaction Complaint handling Hotel management Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Guest Check-In and Check-Out:
Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests.
Reservations Management:
Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted.
Guest Services:
Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution.
Payment Processing:
Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies.
Communication:
Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards.
Handling Complaints:
Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction.
Maintaining Front Desk Area:
Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials.
Reporting Issues:
Report any maintenance issues or safety concerns to the appropriate department promptly.

- Minimum Hotel Management Graduation

- Any additional course/certification in Travel & Tourism

- Minimum 6 months experience

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Fairmont Hotels &amp; Resorts

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