Front Desk Manager(Wellness)

As the first point of contact for clients and visitors, the Front Desk Manager plays a vital

role in shaping the customer experience at our center. This role goes beyond reception

duties—it includes appointment management, client engagement, scheduling coordination,

housekeeping oversight, and basic billing functions. A calm, professional demeanor, attention

to detail, and a customer-first attitude are essential for success.

Key Responsibilities

Front Desk Operations & Client Engagement

• Warmly greet and attend to all clients and visitors, ensuring a professional and

welcoming environment.

• Handle walk-in inquiries and manage waiting areas for optimal comfort.

• Manage appointment bookings, cancellations, and rescheduling through internal

systems.

• Ensure a positive customer experience throughout the client journey.

• Support client retention efforts through personalized engagement and timely follow-

ups.

Scheduling & Coordination

• Coordinate treatment schedules with doctors, therapists, and wellness consultants.

• Send timely reminders for therapy appointments and follow-up consultations.

• Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.

• Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight

• Supervise housekeeping activities to maintain a clean, serene, and functional

environment.

• Maintain and track inventory of therapy consumables and center supplies.

• Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support

• Answer incoming calls, emails, and messages professionally and promptly.

• Getting testimonials from clients (google reviews, video and text testimonials)

• Address client queries and feedback with empathy and clarity.

• Maintain updated client records, therapy registers, and service logs.

Sales Support & Billing

• Guide clients on wellness services, therapy packages, and benefits.• Support upselling of wellness plans, memberships, and retail products.

• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic

reporting.

Preferred Skills & Qualities

• Excellent verbal and written communication skills.

• Organized, proactive, and customer-focused mindset.

• Comfortable using basic software for scheduling and billing.

• Prior experience in wellness, hospitality, or healthcare front office roles preferred

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

• Day shift
• Weekend availability

Work Location: In person