Front Desk Executive

• Educational Background: Minimum graduate or diploma in healthcare administration, hospitality, or a related field. Experience in a medical or wellness center is preferred.
• Experience: Minimum 3 to 5 years of experience in handling reception.
• Communication & Customer Service: Strong verbal skills in English and Hindi with the ability to build rapport with patients.
• Sales & Package Promotion Skills: Ability to upsell treatment packages, wellness programs, and memberships by effectively explaining their benefits.
• Front Desk & Administrative Expertise: Skilled in appointment scheduling, patient records, billing, daily cash handling, and coordinating with doctors & therapists for smooth operations.
• Customer Relationship Management (CRM): Experience in following up with patients, managing guests, and handling feedback to improve customer retention.
• Digital & Tech Skills: Proficiency in MS Office, hospital management software, and social media tools for promotions and digital record-keeping.
• Professionalism & Hygiene Awareness: Well-groomed, punctual, and disciplined, with a strong focus on workplace hygiene and professional etiquette.
• Knowledge of Ayurveda & Panchakarma (Preferred): A basic understanding of Ayurvedic treatments, Panchakarma therapies, and eye care to assist patients confidently.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Siliguri, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person