Front Office Executive

Job Description

Educational Background: Minimum graduate or diploma in healthcare administration, hospitality, or a related field. Experience in a medical or wellness center is preferred. Experience: Minimum 3 to 5 years of experience in handling reception. Communication & Customer Service: Strong verbal skills in English, Hindi, and Marathi , with the ability to build rapport with patients. Sales & Package Promotion Skills: Ability to upsell treatment packages, wellness programs, and memberships by effectively explaining their benefits. Front Desk & Administrative Expertise: Skilled in appointment scheduling, patient records, billing, daily cash handling, and coordinating with doctors & therapists for smooth operations. Customer Relationship Management (CRM): Experience in following up with patients, managing guests, and handling feedback to improve customer retention. Digital & Tech Skills: Proficiency in MS Office, hospital management software, and social media tools for promotions and digital record-keeping. Professionalism & Hygiene Awareness: Well-groomed, punctual, and disciplined, with a strong focus on workplace hygiene and professional etiquette. Knowledge of Ayurveda & Panchakarma (Preferred): A basic understanding of Ayurvedic treatments, Panchakarma therapies, and eye care to assist patients confidently. Show more Show less