Front Desk Manager

Job Description – Front Desk Manager

Summary:
The Front Desk Manager is responsible for overseeing day-to-day front office operations, ensuring smooth workflow, excellent patient service, and effective team management. The role requires strong leadership, communication, and organizational skills, particularly in a diagnostic or scan centre environment.

Key Roles & Responsibilities

• Oversee all front desk operations to ensure smooth, efficient, and professional service delivery.
• Manage customer care activities and provide support to enhance overall patient experience.
• Handle front desk functions including patient registration, inquiries, follow-ups, and coordination of patient flow.
• Conduct training programs for the Front Desk and Customer Care Support teams to maintain high service standards.
• Supervise billing operations, ensuring accuracy, timely completion, and compliance with internal procedures.
• Coordinate with patients regarding appointments, report delivery, and service-related requirements.
• Monitor and manage incoming calls; ensure the front desk team is well-trained in communication and call-handling protocols.
• Identify and address operational issues; escalate to management when needed and propose effective solutions.
• Prepare and maintain duty rosters to ensure adequate staffing and smooth shift operations.
• Lead, mentor, and manage the front desk team to achieve departmental goals and performance targets.
• Maintain high levels of service quality, discipline, and patient satisfaction at all times.

Experience Required

• Minimum 7 to 10 years of experience in diagnostic centres, scan centres, or healthcare front office management.

· Job Title: Front Desk Manager

· Department: Front Desk

· Reporting To: Centre Head / COO

· Work location: Tondiarpet

· Experience: 7 – 10 yrs

· Number of openings: 2

· Salary: Best in industry

· Industry: preferably in the Hospital Industry

· Qualification: Any Master Degree

***Immediate Joiners Required***

Interested candidate please visit to the above address or share your updated resume to satheesh_hr@uniscans.org/hr@uniscans.org or call: +9196003 36454 and please visit www.uniscans.org

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Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund