Front Desk Executive

Dear Candidates,

Position: Front Desk Executive
Location: Femina Flaunt Studio Salon – Guwahati
Reporting To: Salon Manager

Job Objective

To create a welcoming environment for clients, manage appointments, handle inquiries, and ensure smooth front desk operations while supporting salon sales and service efficiency.

Key Responsibilities

1. Client Reception & Service

• Greet clients warmly and ensure a pleasant check-in/check-out experience.
• Assist clients with inquiries regarding services, prices, and promotions.
• Maintain client records accurately in the salon software.

2. Appointment & Scheduling Management

• Manage bookings (walk-ins, calls, and online appointments).
• Coordinate with stylists/technicians to ensure smooth workflow and avoid scheduling conflicts.
• Handle rescheduling or cancellations professionally.

3. Front Desk Operations

• Operate billing system for service payments and retail product sales.
• Maintain cash/credit transaction records and daily sales reports.
• Keep the reception area neat, organized, and stocked with promotional material.

4. Sales & Upselling

• Promote salon services, packages, and retail products.
• Inform clients about ongoing offers and loyalty programs.

5. Communication & Coordination

• Liaise with the salon team to ensure timely client service.
• Handle client feedback and escalate concerns to the Salon Manager.

6. Compliance & Hygiene

• Follow brand grooming standards and customer service protocols.
• Ensure client confidentiality and data protection.

Key Skills & Attributes

• Excellent communication & interpersonal skills (English, Hindi, local language preferred).
• Pleasant personality with customer-first attitude.
• Basic computer skills and familiarity with salon/spa software.
• Time management and multitasking ability.

Qualifications & Experience

• Minimum HSC / Graduate preferred.
• 1–3 years’ experience in front desk/reception, preferably in salon, spa, or hospitality industry.

Salary Range: As per industry standards

Work Timings: 9 hours shift (including break), 6 days a week

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person