Cluster Manager / Operation Manager

Location: Banjara Hills, Hyderabad
Brand: Femina Flaunt Studio Salon
Reports To: Regional Operations Head / Business Head

Job Summary:

The Cluster/Operations Manager will be responsible for overseeing the day-to-day operations of multiple salons (with a primary focus on the Banjara Hills outlet) to ensure consistent service quality, staff performance, customer satisfaction, and profitability. This role involves strategic planning, staff management, training oversight, and operational excellence.

Key Responsibility Areas (KRA):1. Operational Management

• Monitor and manage daily salon operations ensuring adherence to SOPs and brand standards.
• Ensure all outlets under the cluster run smoothly with minimal operational issues.
• Maintain hygiene, safety, and service quality standards across all locations.

2. Sales & Revenue Growth

• Drive sales targets and profitability across salons.
• Monitor daily, weekly, and monthly sales performance.
• Develop and execute promotional activities in coordination with the marketing team.

3. Staff Management & Training

• Supervise salon managers, stylists, and front desk staff.
• Monitor staff productivity and conduct regular performance reviews.
• Coordinate with training teams to implement skill development and service excellence training.

4. Customer Experience

• Ensure high levels of client satisfaction and handle escalations or complaints.
• Implement and monitor customer feedback mechanisms.
• Conduct regular client engagement activities to increase loyalty and retention.

5. Inventory & Vendor Management

• Ensure proper stock levels of professional and retail products.
• Monitor usage and control wastage.
• Coordinate with vendors for timely supply and quality compliance.

6. Reporting & Compliance

• Prepare and present weekly/monthly operational reports to management.
• Ensure adherence to statutory, legal, and company compliance requirements.
• Track KPIs such as customer satisfaction scores, retention rates, and operational efficiency.

7. Franchise/Stakeholder Coordination

• Liaise with franchise partners (if applicable) and ensure alignment on business objectives.
• Share performance metrics, improvement plans, and coordinate audits.

Desired Skills & Experience:

• 5–7 years of experience in salon & Spa, preferably in a managerial role.
• Strong leadership, interpersonal, and communication skills.
• Excellent understanding of salon services, customer experience, and P&L management.
• Ability to multitask and manage multiple outlets effectively.

if interested share your resume on 7738435606

Job Type: Full-time

Pay: ₹40,000.00 - ₹70,000.00 per month

Schedule:

• Evening shift
• Rotational shift

Supplemental Pay:

• Commission pay

Work Location: In person