Front Desk Executive

Skills:

Company Overview

Job Overview

Qualifications And Skills

• Communication Skills (Mandatory skill): Ability to communicate clearly and effectively with clients, visitors, and staff ensuring a positive image of the company at the front desk.
• Telephone Etiquette (Mandatory skill): Skilled in handling multi-line phones, directing calls professionally, and maintaining a courteous tone during all interactions.
• MS Office (Mandatory skill): Proficient in using MS Office applications such as Word and Excel to manage documentation, schedules, and correspondence.
• Reception Management: Experience in managing front desk tasks including welcoming guests, answering queries, and coordinating with internal departments efficiently.
• Visitor Management: Ability to handle visitor registration, issue visitor passes, and ensure smooth guest movement within the office premises.
• Customer Service: Commitment to providing excellent customer service by promptly addressing inquiries and assisting clients or visitors with requests.
• Organizational Skills: Strong organizational capabilities to manage daily front desk activities and maintain necessary records accurately and systematically.
• Time Management: Capable of multitasking and prioritizing duties under minimal supervision to maintain workflow efficiency at all times.
  

Roles And Responsibilities

• Greet visitors and clients professionally, ensuring a hospitable and seamless front office experience at every interaction.
• Answer and direct incoming phone calls efficiently with adherence to professional telephone etiquette and maintain a log of calls as required.
• Manage and maintain the reception area to create a welcoming and organized environment that aligns with company standards.
• Register visitors, issue passes, and coordinate their movement within the office premises while maintaining security protocols.
• Assist in scheduling appointments and managing meeting room bookings, ensuring proper coordination between visitors and employees.
• Handle general administrative support tasks including mail handling, document filing, and updating internal records using MS Office tools.
• Communicate and coordinate with various internal teams to facilitate visitor needs and front desk requirements.
• Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring clients and visitors feel supported at all times.