Front Desk Associate

1. Guest Reception & Hospitality: Ensure that guests have a seamless checkin/check-out process and provide them with information about the property, its amenities, local attractions as well as any events being hosted or any offers going on. Make sure that they are comfortable and address any queries or requests in a friendly yet prompt manner. 2. Reservation & Booking Management: Confirm bookings, cancellations, and modifications regarding bed allocations and accurately manage and update reservations on our Property Management System. 3. Administrative & Clerical Support: Maintain clear records of guest details, billings and handle financial transactions and invoices as needed. Work closely with housekeeping and other teams to ensure rooms are ready and guest needs are promptly met. 4. Communication & Coordination: Promptly handle phone calls and inquiries regarding bookings and the property. 5. Guest Service Excellence: Resolve guest complaints and concerns with a positive and solution-oriented attitude, following company guidelines. 6. Safety & Security: Adhere to and enforce safety protocols, ensuring compliance with security measures and monitor visitor logs to ensure only authorized individuals enter the premises. 7. Promotional & Sales Support: Promote in-house offers like dining as well as any events being hosted at the property. Support marketing efforts by making the front desk a welcoming space for guests to engage with special offers. 8. Feedback Collection: Encourage guests to share feedback on their stay and communicate this to management to help improve the guest experience.