Front Desk Associate

Company Description

Shalom Backpackers is a vibrant chain of hostels located in the picturesque destinations of Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie. We are dedicated to creating unique travel experiences by blending local culture, nature, and exploration. Our signature blue and yellow-themed hostels provide a welcoming, hygienic, and comfortable environment for adventure enthusiasts from around the world. With over 300 beds across five locations, we offer safe and inviting spaces where travelers can relax and connect. By 2024, we aim to expand our community, reaching 500 beds to share our warm hospitality with even more explorers.

Role Description

We are seeking a full-time Front Desk Associate to join our team in Rishikesh for an on-site role. Responsibilities include greeting and assisting guests, managing bookings, handling phone inquiries with excellent etiquette, and providing exceptional customer service to ensure a welcoming experience for all visitors. The role also involves performing receptionist duties, maintaining guest records, and collaborating with team members to uphold our high standards of hospitality. You will be a key point of contact for guests, ensuring their questions and concerns are addressed professionally.

Qualifications

• Experience with phone etiquette and receptionist duties
• Strong customer service skills and the ability to create a welcoming experience
• Proficiency in basic computer literacy, including using booking systems and office software
• Excellent verbal and written communication skills
• Ability to work independently and in a dynamic, team-oriented environment
• Prior experience in the hospitality or travel industry is a plus
• Multilingual skills are beneficial
• High school diploma or equivalent; additional certifications in hospitality or administration are advantageous

Job Responsibilities for Front Desk Associate:-

Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests

Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed

Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager

Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times

Address and resolve guest complaints and ensure guest satisfaction

Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling

Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)

Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Oversee the housekeeping department

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits :

- Health insurance

- Life insurance

- Paid time off

- Provident Fund

Schedule:

- Day shift

- Morning shift

- Night shift

- Rotational shift

Work Location: In person