Floor Supervisor

Key Responsibilities Team Management & Performance: Lead and mentor the team, allocate work based on skills, monitor performance, conduct training, and provide feedback.  Workflow & Process Oversight: Coordinate daily operations, monitor work progress in real-time, and ensure adherence to timelines and quality standards.  Quality Control: Conduct regular checks on completed jobs, ensure proper repairs and maintenance are performed, and strive to minimize repeat customer complaints.  Resource & Inventory Management: Monitor and manage the stock of parts, ensure tools and equipment are well-maintained, and oversee infrastructure upkeep.  Safety & Housekeeping: Maintain a clean, safe, and disciplined workshop or production environment by enforcing safety policies and maintaining good housekeeping standards.  Customer Satisfaction: Coordinate with service advisors, address customer concerns, and ensure smooth communication to deliver a positive customer experience.  Coordination & Communication: Collaborate with other departments, including parts, service advisors, and management, to optimize overall efficiency.  Required Skills & Qualifications Technical Expertise: Extensive technical knowledge of automobiles, including diagnosis and repair processes.  Leadership & Communication: Strong ability to lead, coach, and motivate a team, along with excellent communication skills to interact with technicians and management.  Organizational Skills: Proficiency in planning, organizing, and time management to effectively manage tasks and resources.  Problem-Solving: Ability to troubleshoot issues, resolve conflicts among team members, and make sound decisions.  Attention to Detail: Crucial for monitoring quality, ensuring adherence to procedures, and managing inventory.  Experience: Several years of experience in the automotive industry, with a preference for hands-on technical experience.  Why the Role is Important The Automobile Floor Supervisor is a critical role in ensuring efficient operations, meeting production or service targets, and upholding the company's reputation for quality and customer service. They act as a linchpin, fostering team collaboration and contributing directly to the company's success.