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Floor Manager

5 - 10 years

5 - 12 Lacs

Posted:12 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:

1. Sales & Customer Service

  • Ensure exceptional customer service and build lasting client relationships.
  • Lead by example to meet and exceed sales targets.
  • Address and resolve customer complaints or issues professionally.
  • Assist in clienteling efforts to boost repeat business.

2. Team Management

  • Supervise sales associates and support staff on the floor.
  • Organize floor shifts and delegate responsibilities effectively.
  • Provide coaching, training, and feedback to improve team performance.
  • Motivate staff to achieve individual and team KPIs.

3. Operations & Merchandising

  • Maintain optimal stock levels on the sales floor; coordinate with inventory/back-office.
  • Ensure product displays, counters, and showcases are clean, organized, and visually appealing.
  • Monitor security and loss prevention protocols, especially with high-value jewellery.
  • Ensure adherence to SOPs related to billing, packaging, and product handling.

4. Reporting & Coordination

  • Assist in daily sales reporting and floor performance analysis.
  • Liaise with the Store Manager for operational updates and business insights.
  • Coordinate with visual merchandisers, marketing, and other departments as required.

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Titan Company
Titan Company

Consumer Goods - Watches and Jewelry

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