Floor Manager

The Floor Manager is responsible for ensuring smooth day-to-day operations at the branch, maintaining excellent patient experience, monitoring staff performance, and ensuring that all operational, quality, and service standards are followed. The role requires strong people management, problem-solving, and coordination skills.

Key Responsibilities:

1. Front Office & Patient Handling with Guests Relations Officer

• Oversee patient registration, billing, token system, and appointment flow.
• Ensure quick and efficient handling of patient queries, complaints, and escalations.
• Monitor waiting time and ensure smooth patient movement across departments.

2. Staff Supervision & Coordination

• Supervise front office executives, phlebotomists, technicians, and housekeeping staff on the floor.
• Ensure staff follow SOPs, grooming standards, and duty rosters.
• Handle shift planning, allocation of responsibilities, and daily briefings.

3. Operations & Process Management

• Monitor sample collection, sample movement, packing, and dispatch to central lab.
• Ensure proper coordination between reception, phlebotomy, radiology, and lab departments.
• Check availability of consumables, stationary, and ensure timely requisition.
• Ensure equipment uptime by coordinating with maintenance/biomedical teams.

4. Quality, Compliance & Documentation

• Ensure all operational activities adhere to NABL/NABH guidelines and company SOPs.
• Maintain cleanliness, hygiene, and safety standards across the branch.
• Verify forms, consent documents, and patient records for accuracy and completeness.

5. Customer Service & Issue Resolution with Guests Relations Officer

• Interact with patients courteously and resolve their complaints immediately.
• Monitor feedback, Google reviews, and ensure service quality improvement.
• Handle VIP/priority patients efficiently.

Required Qualifications & Skills:

Education:

• Any Degree; MBA/Healthcare Management preferred.

Experience:

• 5–7 years of experience in front office or healthcare operations, CRM, Hospitality, Aviation & Guests Relations in the hotel & hospital industry.

Technical Skills:

• Knowledge of hospital/diagnostic workflow.
• Experience in billing software, CRM, or HIS systems.
• Strong MS Office skills.

Soft Skills:

• Strong communication and leadership skills.
• Patient-centric approach and ability to handle pressure.
• Problem-solving, multitasking, and time management

Key Competencies:

• Operational Excellence
• People Management
• Customer Service
• Quality & Safety Compliance
• Coordination & Crisis Handling
• Documentation & Reporting

Interested candidates send you resume through whatsapp : 9500117194/9150804591

Job Type: Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person