Floor Manager (Jewellery Sector)

Location:

Reports To:

Position Summary

The Floor Manager oversees the daily operations of the jewellery showroom floor, ensuring exceptional customer service, efficient team coordination, and adherence to company standards. This role involves supervising sales staff, maintaining visual merchandising, and ensuring smooth store functioning to maximize sales and customer satisfaction.

Key Responsibilities

1. Sales & Customer Service

• Greet customers and ensure they receive prompt, professional, and personalized service.
• Assist customers with product selection, upselling, and cross-selling as needed.
• Handle escalated customer queries and resolve complaints effectively.
• Monitor and achieve daily/weekly/monthly sales targets for the floor.

2. Staff Supervision & Training

• Allocate staff duties and manage shift schedules.
• Motivate, coach, and mentor sales associates to achieve performance goals.
• Conduct regular product knowledge and sales skills training.
• Monitor staff grooming, etiquette, and adherence to company policies.

3. Store Presentation & Inventory

• Ensure jewellery displays are clean, attractive, and in line with visual merchandising standards.
• Maintain security protocols for high-value merchandise.
• Coordinate with inventory team to ensure stock availability on the floor.
• Oversee proper handling, storage, and care of jewellery pieces.

4. Operations & Reporting

• Maintain accurate daily sales and performance reports.
• Coordinate with management for promotions, special events, and new launches.
• Ensure compliance with company procedures, safety, and legal guidelines.
• Liaise with repair, customization, and after-sales service teams.

Skills & Requirements

• Minimum 3–5 years of experience in retail sales, preferably in luxury or jewellery sector.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• High attention to detail with an eye for presentation and aesthetics.
• Ability to handle pressure and meet targets.
• Knowledge of gemstones, precious metals, and jewellery trends (preferred).
• Proficiency in POS systems and basic MS Office tools.

Working Conditions

• Full-time, including weekends and peak holiday seasons.
• Standing/walking for extended periods on the showroom floor.
• High security and professional environment.