Banaras Swarn Kala Kendra Private Limited

Job Title: Billing Operator – Banaras Swarn Kala Kendra Pvt Ltd Location: Varanasi (Godowlia, Lahurabir, Paharia, Bhelupur) Job Type: Full-Time Reports To: Store Manager / Accounts Manager Job Summary: We are seeking a detail-oriented and responsible Billing Operator to manage all billing and invoicing tasks at our jewellery store. The ideal candidate will ensure accurate billing, manage customer transactions efficiently, and maintain records as per company and regulatory standards. Key Responsibilities: Generate accurate bills and invoices for jewellery sales. Handle cash, card, UPI, and other payment methods securely. Ensure billing is done according to price tags, offers, and applicable taxes (e.g., GST). Verify stock codes, descriptions, and weights before billing. Maintain daily sales records and submit end-of-day reports. Coordinate with sales staff to verify item details and pricing. Assist in customer returns or exchanges from a billing perspective. Maintain confidentiality and security of customer and store data. Provide excellent customer service during checkout. Ensure all transactions comply with company policies and accounting regulations. Required Skills and Qualifications: High school diploma or equivalent; degree in Commerce or Accounting is a plus. Prior experience as a billing operator or cashier (preferably in jewellery, retail, or luxury segment). Familiarity with POS software, billing systems, and MS Excel. Basic knowledge of jewellery types, karats, and weight systems is an advantage. Good communication skills in Hindi and English. Strong attention to detail and accuracy. Honest, trustworthy, and well-organized. Working Hours: 11:00 AM to 9:00 PM, [6 days a week] Compensation: Salary: 12,000 - 15,000 Additional Benefits: Medical Insurance

Company Description Banaras Swarn Kala Kendra Private Limited is a family-owned jewelry retailer specializing in diamond, gold, and silver jewelry. Operating since 1920, it has four branches located in Varanasi: Godowlia, Lahurabir, Paharia, and Bhelupur. The company excels in jewelry design, manufacturing, and sales. Banaras Swarn Kala Kendra is committed to providing exceptional products and leaving a lasting legacy in the jewelry sector. Role Description This is a full-time on-site role for a Floor Manager in the Jewelry Sector, located in Varanasi. The Floor Manager will oversee daily store operations, ensure customer satisfaction, manage staff, and maintain inventory. Responsibilities include handling customer service, training staff, and ensuring smooth store operations. Qualifications  Customer Satisfaction and Customer Service skills Strong Communication abilities Operations Management expertise Experience in Training staff Exceptional leadership and organizational skills Ability to handle high-pressure environments Experience in the retail or jewelry industry is a plus

Floor Manager – Jewellery Store Location: Varanasi Reports To: Director Position Summary The Floor Manager oversees the daily operations of the jewellery showroom floor, ensuring exceptional customer service, efficient team coordination, and adherence to company standards. This role involves supervising sales staff, maintaining visual merchandising, and ensuring smooth store functioning to maximize sales and customer satisfaction. Key Responsibilities 1. Sales & Customer Service Greet customers and ensure they receive prompt, professional, and personalized service. Assist customers with product selection, upselling, and cross-selling as needed. Handle escalated customer queries and resolve complaints effectively. Monitor and achieve daily/weekly/monthly sales targets for the floor. 2. Staff Supervision & Training Allocate staff duties and manage shift schedules. Motivate, coach, and mentor sales associates to achieve performance goals. Conduct regular product knowledge and sales skills training. Monitor staff grooming, etiquette, and adherence to company policies. 3. Store Presentation & Inventory Ensure jewellery displays are clean, attractive, and in line with visual merchandising standards. Maintain security protocols for high-value merchandise. Coordinate with inventory team to ensure stock availability on the floor. Oversee proper handling, storage, and care of jewellery pieces. 4. Operations & Reporting Maintain accurate daily sales and performance reports. Coordinate with management for promotions, special events, and new launches. Ensure compliance with company procedures, safety, and legal guidelines. Liaise with repair, customization, and after-sales service teams. Skills & Requirements Minimum 3–5 years of experience in retail sales, preferably in luxury or jewellery sector. Strong leadership and team management skills. Excellent communication, interpersonal, and customer service skills. High attention to detail with an eye for presentation and aesthetics. Ability to handle pressure and meet targets. Knowledge of gemstones, precious metals, and jewellery trends (preferred). Proficiency in POS systems and basic MS Office tools. Working Conditions Full-time, including weekends and peak holiday seasons. Standing/walking for extended periods on the showroom floor. High security and professional environment.