Floor Executives

A Floor Executive in a car dealership showroom is responsible for supervising daily operations and ensuring an excellent customer experience. This role requires efficient staff management, coordination with different departments, and attention to both operational and visual showroom standards.

Key Responsibilities

• Supervise the day-to-day activities on the showroom floor, ensuring all operations run smoothly and efficiently.

• Greet customers, address their inquiries, and promptly resolve any complaints to guarantee customer satisfaction.

• Oversee staff performance, training, and mentoring of new employees.

• Monitor inventory levels, coordinate stock replenishments, and maintain accurate records.

• Ensure the showroom’s appearance and visual merchandising standards are maintained at all times.

• Collaborate with other departments for seamless workflow and operational goals.

• Prepare sales and performance reports for management review.

Essential Qualifications

• Bachelor’s degree (preferred) or equivalent experience in business administration, operations, or retail management.

• Strong leadership, organizational, and communication skills.

• Ability to handle challenging situations, excel in customer service, and drive staff performance.

• Proficiency in inventory management and basic office computer applications.

Skills Required

• Leadership and team management

• Customer service orientation

• Problem-solving and conflict resolution

• Sales reporting and operational planning.

• Knowledge of MS Office and showroom management systems

This description emphasizes the role’s core focus on operational oversight, customer interaction, staff supervision, and showroom efficiency, tailored for a car dealership environment.