Customer Relationship Executive

Join our team as a Customer Relationship Executive and play a vital role in ensuring customer satisfaction and fostering strong, long-lasting relationships. As the first point of contact for our clients, you will be responsible for managing customer interactions, resolving inquiries, and delivering a seamless service experience. Candidates passionate about customer service and adept at collaborating with internal teams are encouraged to apply.

Responsibilities

• Establish and maintain positive relationships with clients through efficient and timely responses.

Address customer inquiries and resolve issues across channels such as email, phone, and social media.

Collaborate with marketing, sales, and product development teams to optimize the customer experience.

Monitor customer feedback and identify areas for service improvement.Track performance indicators to assess client satisfaction and project success.Qualifications• Bachelor’s degree in business, marketing, communication, or a related field.At least 2 years of experience in a customer-facing role.Strong problem-solving, time management, and interpersonal skills.Proficiency in English, Hindi, and a regional language preferred.Prior experience with CRM software is advantageous.For the Customer Relationship Executive job post, please note that only female candidates are eligible to apply for this position. This should be clearly mentioned in the “How to Apply” section as well as highlighted within the job post for clarity and compliance.