Floor Coordinator

1 - 5 years

0 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:


The Grahak Mitra is responsible for assisting customers inside the bank branch, guiding them with basic banking services, and ensuring a smooth customer experience.

Responsibilities:

  • Help customers with forms, enquiries and basic transactions
  • Guide customers on digital banking ( ATM, UPI, Internet Banking)
  • Ensure every walk-in customer is attended and supported
  • Provide brochures, forms and product information
  • Assist HNI/Priority customers with proper attention
  • Support less tech-savvy customers in using digital banking options
  • Direct customers to the correct counter/officer
  • Promote alternate channels like toll-free banking, WhatsApp banking, etc.
  • Maintain knowledge of banking products and basic operations

Eligibility:

  • Graduate (any stream)
  • Age: 2130 years
  • Minimum 1 year experience (Service/BFSI preferred)
  • Must know local language + basic English
  • Should be comfortable assisting customers in branch operations
  • Background verification will be required

How to Apply:

Contact Person:

Shreya – 8448091708

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