Floor Coordinator

Job Title: Floor Coordinator – Revenue Cycle Management (RCM)

The Floor Coordinator – RCM is responsible for supervising and coordinating day-to-day floor operations within the Revenue Cycle Management department. The role ensures that the team meets daily productivity, quality, and turnaround targets while maintaining compliance with organizational and client-specific RCM processes. The Floor Coordinator serves as the key point of contact between team members and management to ensure efficient workflow and timely resolution of operational issues.

Key Responsibilities:1. Floor Operations Management

• Monitor daily workflow and ensure even task distribution among RCM associates.
• Track team performance against KPIs such as productivity, accuracy, and turnaround time (TAT).
• Address floor-level issues promptly to ensure minimal disruption to operations.
• Coordinate shift schedules, attendance, and resource allocation to meet client deliverables.

2. Team Supervision and Support

• Act as the first point of contact for RCM executives and analysts for process-related queries.
• Provide on-the-job guidance, support, and feedback to ensure adherence to process standards.
• Conduct regular huddles to communicate process updates, performance metrics, and targets.

3. Quality and Compliance

• Ensure adherence to HIPAA and data privacy regulations during billing, coding, and claims processing.
• Perform random quality checks and escalate deviations or errors to the Quality or Operations Manager.
• Ensure team compliance with client-specific standard operating procedures (SOPs).

4. Reporting and Performance Tracking

• Prepare daily/weekly floor performance reports (productivity, attendance, error trends, etc.).
• Update management on floor performance, issues, and improvement initiatives.
• Track and report missing productivity or downtime to maintain operational transparency.

5. Process Improvement

• Identify process gaps and recommend improvements to enhance efficiency and accuracy.
• Support training and cross-skilling initiatives for team members.
• Collaborate with QA, Training, and Operations teams to implement corrective actions.

Qualifications and Experience:

• Bachelor’s degree in any discipline (preferred: healthcare administration, business, or related field).
• 2–4 years of experience in Revenue Cycle Management (medical billing, AR, payment posting, or coding).
• Prior experience in a floor coordinator / team lead / senior associate role preferred.
• Working knowledge of RCM tools, billing software, and MS Office (Excel proficiency required).
• Strong understanding of end-to-end RCM processes (charge entry, billing, payment posting, denials, AR follow-up).

Key Skills and Competencies:

• Excellent communication and coordination skills.
• Strong organizational and multitasking abilities.
• Analytical mindset with attention to detail.
• Leadership and team management capability.
• Problem-solving and decision-making skills.
• Understanding of US healthcare billing compliance (HIPAA, ICD/CPT, etc.).

Work Environment:

• Office-based / Hybrid (depending on organization policy).
• Flexible to work in rotational shifts as per client requirements.

Job Type: Full-time

Work Location: In person