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Firstsource hiring International Voice Process

Firstsource hiring International Voice Process

Firstsource

0 - 5 years

1 - 4 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

voice process blended process international call center semi voice voice support client support customer support bpo voice technical support technical voice process international voice international process international voice process international bpo uk process

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media
Provide accurate, valid, and complete information by using the right methods and tools
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions
Escalate unresolved issues to the appropriate internal teams when necessary
Document all customer interactions in the CRM system
Follow up to ensure resolution and customer satisfaction
Stay updated on product knowledge, company policies, and industry best practices
Identify customer needs and suggest appropriate products or services

Compensation and Benefits:

Competitive salary with attractive incentives/commissions.
Performance-based bonuses.
Health insurance and other standard benefits.
Professional growth and skill development opportunities.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Write "HR Muhila "on Top of Your CV

Disclaimer:

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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Firstsource hiring International Voice Process