Firstsource hiring For International Non-Voice Process

Firstsource

0 - 5 years

1 - 3 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

non voice cca email support customer service non voice process international non voice chat support international chat process email process chat process communication skills customer support cse chat customer care international process interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle multiple customer chats (live) from international clients (US/UK/Australia)
Provide real-time support for product/service-related queries, order status, billing, account setup, or technical issues
Troubleshoot problems or guide users using written communication, FAQs, and documented solutions
Maintain professionalism and tone consistency across all interactions
Accurately log all chat interactions and maintain customer records in CRM systems
Meet performance metrics like chat handling time, resolution rate, and customer satisfaction (CSAT)
Follow standard operating procedures and escalation protocols

Excellent communication and interpersonal skills
Candidates with a
B.Com, B.B.A, B.A
, or
any Postgraduate degree
and
experience in Customer Support
are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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