Firstsource hiring For International Non-Voice Process

Firstsource

1 - 6 years

1 - 3 Lacs

bengaluru

Posted:5 days ago| Platform:

Apply

Skills Required

non voice email support customer service non voice process international non voice semi voice chat support bpo non voice international chat process email process chat process communication skills customer support cse chat international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Interact with international customers via
live chat and voice calls (inbound/outbound)
.
Resolve queries related to product/service information, technical issues, billing, or order status.
Maintain professionalism, empathy, and clarity in all customer communications.
Accurately document customer interactions and follow up as required.
Adhere to process workflows, scripts, and quality standards.
Meet performance metrics including response time, customer satisfaction (CSAT), and first contact resolution (FCR).
Collaborate with other departments for escalated or complex issues.

Excellent communication and interpersonal skills
Candidates with a
B.Com, B.B.A, B.A
, or
any Postgraduate degree
and
experience in Customer Support
are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

More Jobs at Firstsource

Back Office Executive

Bengaluru

Experience: Not specified

INR 1 - 3 Lacs

Non Voice Process Executive

Mumbai Suburbs, Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Non Voice Executive

Mumbai, Mumbai Suburban, Goregaon

1 - 2 yrs

INR 1 - 2 Lacs

Assistant Manager - Human Resources

Mumbai Metropolitan Region

5 - 8 yrs

Salary: Not disclosed

Hiring For International chat support executive

Bengaluru

1 - 3 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.