Financial Systems Analyst 1

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Purpose

This role will primarily be focused on Regulatory Reporting (RBI Basel) operational process planning, run execution and report delivery. Included in the scope of work is impact assessment of production changes and the update of E2E process flows and runbooks. Additionally, this role will work closely with process and system owners across the organization to document, track, and resolve operational processing issues.

Responsibilities:

This analyst role is responsible for ensuring operational processes are accurately monitored and executed according to the run book operational calendar. Responsibilities include:

• Support in documenting, tracking, and resolving issues changes impacting the operational processes. Prepare documentation, runbooks, dashboards, reporting and presentations
• Business communication regarding progress on open items. Raising production incidents and driving issue resolution through tactical fixes, root cause analysis, permanent fixes
• Responsible for planning and ensuring successful completion of operational activities. Prepare status updates and capture processing statistics
• Retrieve and analyze the data from underlying analytical/operational databases to develop understanding and identify process improvements to gain efficiencies
• Assist with the identification, development, testing and monitoring of operational controls as per respective process PRSA and Amex wide Issue Management guidelines
• Planning and executing User Acceptance Testing (UAT) for changes/initiatives that impact operational processes
• Open to working extended (sporadically though) hours or on weekends on a rotational basis

Qualifications Behavioral Skills:

• Bachelor s degree required preferably in Computer Science
• Good communication - both written and verbal, facilitation, and presentation writing skills
• Analytical and Fin Tech mindset;
• Driving automation, process improvements and Controls enhancement leveraging strong relationship management and conflict resolution skills.
• Ability to assess risks, impacts or implications of production changes to operations processes
• Ability to handle a high-pressure environment and make decisions in challenging situations
• Experience working on a globally and culturally diverse team and supporting global processes Ability to define, map and document a business process through process flows or other related documents
• Strong relationship management and conflict resolution skills with a proven track record of collaborating, influencing, and extensively coordinating with internal and external partners

Technical Skills Knowledge of Platforms

• Strong SQL Big Query skillset to query and analyze Falcon and GCP/Lumi respectively
• Experience on Generative AI and Google Cloud Platform is preferred
• Knowledge of OFSAA toolset, scheduling tools (Automic/Airflow), Lombard Agile Risk Reporter Portal, Oracle Analytics Server (OAS)/MicroStrategy is recommended
• Experience with American Express accounting and reporting processes, (including financial and regulatory reporting) is desirable
• Knowledge of Oracle Financials (eBiz suite, GL, FAH, HFM) and AXP systems (GDR/ARDW/TMS/ODS) preferred
• Preferred familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies. Prior testing experience is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: