Field Service Engineer

Job Summary:
We are looking for a skilled and customer-focused Service Engineer to provide installation, maintenance, and technical support for our Optical Emission Spectrometers in Kolhapur. The ideal candidate will have a technical background in instrumentation or electronics, strong troubleshooting skills, and a commitment to delivering excellent customer service.

Key Responsibilities:

• Install, commission, and calibrate Optical Emission Spectrometers at client sites.
• Provide timely preventive and corrective maintenance to ensure optimal instrument performance.
• Respond promptly to service calls and troubleshoot technical issues both on-site and remotely.
• Train customers on instrument operation, care, and basic troubleshooting.
• Maintain accurate service records, installation reports, and customer feedback logs.
• Coordinate with the technical team for complex repairs and spare parts management.
• Support the sales team during product demos, exhibitions, and technical discussions when required.
• Ensure compliance with company service policies and safety guidelines.
• Maintain strong relationships with customers to enhance service satisfaction and long-term loyalty.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Electronics, Instrumentation, Electrical, or related field.
• 2–6 years of experience in servicing analytical instruments, laboratory equipment, or capital machinery.
• Experience with Optical Emission Spectrometers or similar instruments is an added advantage.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and customer-handling abilities.
• Proficiency in MS Office and familiarity with service management tools.
• Willingness to travel extensively within nearby regions.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Ability to commute/relocate:

• Kolhapur, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Electrical: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)