Field Service Engineer

As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of instruments and systems at customer sites. Your role involves providing on-site support, troubleshooting technical issues, and ensuring all service-related activities are completed to a high standard. Acting as the key contact between the company and customers, your focus will be on ensuring customer satisfaction with technical services. Your key responsibilities will include installing and configuring equipment at customer sites according to company standards, performing regular maintenance, diagnostics, and repairs, providing on-site technical support and guidance to customers, training customers on proper equipment usage and maintenance procedures, maintaining accurate service reports and documentation, quickly diagnosing and resolving technical issues, collaborating with other teams to ensure effective service delivery, and following safety protocols and industry regulations. To qualify for this position, you should ideally have a degree in electronics engineering or a related technical field, along with 4-7 years of experience in a field service or technical support role, preferably in a similar industry. Proficiency in troubleshooting and maintaining complex machinery, software systems, or electronics, along with excellent analytical and problem-solving skills, is essential. Strong communication skills, customer service orientation, and the ability to work in various clinical environments are also important for this role. This position will require regular travel to customer locations, both locally and possibly internationally, and flexible hours based on customer needs and service requirements. You should be prepared to work in a variety of settings, including medical environments.,