Field Sales Lead

As a Field Sales Team Lead at Reliance Jio in Navi Mumbai, your primary responsibility will be overseeing the Jio Home Delivery (JHD) operations in the JC area. You will be tasked with managing various outbound channels to ensure excellent service levels for JHD customers. It will be your duty to recruit, train, and deploy outbound direct sales agents as per the given targets. In this role, you will need to monitor and provide refresher training on the JHD process and product knowledge to the agents. Driving Lead Acceptance and Lead Delivery on a day-to-day basis will also be a key part of your responsibilities. Ensuring JC Level Master Configurations on the JHD platform, including agents, stores, PIN Codes, and products, will be crucial for the smooth functioning of operations. Territory planning in the JC area to ensure complete manning coverage is essential. You will be supervising and managing General Trade & Own Store promoters (xDSS) to support Home Delivery operations effectively. Your role will also involve proposing improvements to enhance the overall customer experience and staying informed about competition, industry plans, initiatives, policies, and best practices. To excel in this position, you should possess knowledge and experience in managing and supervising direct sales teams of at least 8-10 individuals. A solid understanding of the product and market landscape, as well as direct sales practices, will be beneficial. Your skills in team recruitment, target orientation, and customer focus will be critical for success in this role at Reliance Jio.,