Field Quality Engineer

You’ll be our: Engineer - Field Quality.

You’ll be based at : IBC Knowledge park, Bengaluru.

You’ll be Aligned with : Lead - Customer Quality.

You’ll be a member of : Quality, Customer Quality.

What will you be doing at Ather:

• Monitor daily field failures to identify new / early km / critical failures and communicate to the concerned stakeholders for immediate actions.
• Conduct field investigation for new / critical failures and share field observation reports with stakeholders.
• Facilitate field issue resolution for any new issues.
• Create and monitor the CAFV (Corrective Actions for Field Vehicles).
• Ensure the on-time retrieval of field failure parts for prompt failure analysis.
• Develop / Improve systems and processes to handle field complaints.
• Track and improve field quality metrics such as NTF reduction, wrong warranty claim rejections, CAFV process adherence..etc
• Monitor and improve COPQ (Cost Of Poor Quality) in the field.
• Conduct periodical audits at service centers and drive actions for service quality improvements.
• Conduct periodical review with AVSM / ZVSM and drive improvement actions.
• Develop and publish SOP (Standard operating procedure) for service quality improvement.
• Provide training to the ground team on key aspects of field quality.

Here’s What we Are Looking for:

• In-depth understanding of Field quality function, Quality control at field
• Expertise to identify customer issues and align needful communication to stakeholders
• Experience in working remote located teammates in the field with various stakeholders including internal and external partners.
• Two wheeler operations and service / warranty management processes
• Guidance on design & testing points towards service and field quality issues
• Drive continuous improvement for field quality

Some attributes that you bring to this role

• Pursuing goals
• Team working
• Embarrassing changes
• Processing details

You Bring to Ather

• BE / B-Tech [Mechanical / E&E] with industry (OEM) experience of 5 - 9 years in automotive field quality management processes.