Field Quality Assurance Manager

Dear sir,
We are currently looking for a Field Quality Manager for a reputed manufacturing company of India. Please find the details below:1) Designation: Field Quality Assurance Manager 2) Experience: 510 years of relevant experience in quality management or customer quality roles in a manufacturing environment.

3) Job description:

• Serve as the primary point of contact for all customer quality concerns and communications.
• Investigate customer complaints and ensure timely resolution using structured problem-solving tools (e.g., Fishbone, 5 Why, 8D, FMEA, statistical analysis).
• Lead cross-functional teams to identify root causes and implement corrective and preventive actions.
• Monitor and report key customer quality metrics (e.g., PPM, defect matrix, customer return, improvement initiatives).
• Coordinate and support customer audits and quality system assessments.
• Ensure review and update quality documentation (e.g., Control Plans, PFMEA, Process Flow Charts, ) in line with customer failures and industry requirements.
• Ensure compliance with applicable quality standards (e.g., ISO 9001, IATF 16949).
• Collaborate with internal teams (Production, Engineering, design, development assembly, etc.)o drive customer-centric quality improvements.
• Maintain and update customer-specific portals and ensure timely submission of required documents.
• Support new product development and launch from a customer quality perspective.
• Provide timely feedback and communication to customers/ representatives regarding issue status, resolution, and preventive measures.

4) Work location: Rajkot, Gujarat
5) Required Qualifications:

• Sound knowledge of quality tools and methodologies (8D, CAPA, FMEA, APQP, PPAP, MSA, SPC).
• Certification in Six Sigma or Quality Management (preferred but not mandatory).

5) Salary: Best in the industry
6) Gender: Male

- Anyone willing to relocate to Rajkot, Gujarat will be able to apply.